From the Sunshine Coast to wherever summer takes you.
All PLIVATI orders are carefully packed and dispatched from our Sunshine Coast, Queensland warehouse. Once your order is on its way, you’ll receive tracking details via email so you can follow its journey.
AUSTRALIAN SHIPPING
FREE Standard Shipping
On Australian orders over $99 AUD
Standard Shipping — $10 AUD
Estimated delivery: 2–5 business days
Express Shipping — $15 AUD
Estimated delivery: 1–3 business days
We deliver Australia-wide, including PO Boxes and Parcel Collect addresses via Australia Post.
Please allow up to 48 hours for your order to be processed and dispatched. During collection launches, promotional periods, weekends and public holidays, dispatch may take a little longer.
Delivery times are estimates only and may vary depending on your location and carrier delays.
NEW ZEALAND SHIPPING
Flat Rate Shipping — $25 AUD
Estimated delivery: 7–14 business days
Tracking details will be emailed once your order has been dispatched.
INTERNATIONAL SHIPPING
We ship PLIVATI worldwide to most destinations.
International Shipping — $40 AUD flat rate
FREE International Shipping on eligible orders over $400 AUD to selected destinations.
Orders are sent using Australia Post International or DHL depending on the destination and service availability.
If your country isn’t available at checkout, please contact us at info@plivati.com.au and we’ll be happy to assist.
Duties & Taxes
International customers are responsible for any applicable customs duties, import taxes or local charges imposed by the destination country.
As these charges vary between countries, we recommend contacting your local customs authority if you would like further information before ordering.
TRACKING YOUR ORDER
Once your order has been dispatched, you’ll receive an email containing your tracking information.
Please check your junk or spam folder if you haven’t received your dispatch notification.
Once an order has been dispatched, we may not be able to change or redirect the delivery address, so please double-check your details before completing checkout.
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RETURNS & EXCHANGES
We want you to love your PLIVATI.
If the fit isn’t quite right, eligible items may be returned within 14 days of delivery for an exchange or store credit, subject to the conditions below.
International customers have 30 days from delivery to return eligible items.
RETURN CONDITIONS
To be eligible for a change-of-mind return:
- Items must be unworn, unwashed and in their original condition.
- All original tags must remain attached.
- Swimwear hygiene liners must remain completely intact and in place.
- Items must be free from makeup, deodorant, perfume, fake tan or other marks.
- Original packaging should be included wherever possible.
- Swimwear must be tried on over underwear.
For hygiene reasons, we reserve the right to decline a return if these conditions haven’t been met.
Return postage is the responsibility of the customer unless the item is confirmed to be faulty or incorrectly supplied.
Original shipping charges are not refundable for change-of-mind returns.
EXCHANGES
Where stock is available, we’re happy to exchange an eligible item for another size or style of the same value.
For Australian orders, PLIVATI will cover the postage of one replacement exchange shipment. Any additional exchanges will require postage to be paid by the customer.
International customers are responsible for return and replacement shipping costs for change-of-mind exchanges.
SALE & FINAL SALE
Items marked FINAL SALE are not eligible for change-of-mind returns, exchanges or store credit.
Other sale or promotional purchases may have different return conditions depending on the promotion. Any applicable conditions will be communicated at the time of purchase.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law, including your rights in relation to faulty or defective products.
SUNGLASSES
Full-priced sunglasses may be returned within 14 days of delivery, provided they are unworn and returned in their original condition with all packaging, protective stickers and accessories intact.
Final Sale sunglasses are not eligible for change-of-mind returns.
FAULTY OR INCORRECT ITEMS
Every PLIVATI order is carefully checked before dispatch.
If you believe you’ve received an item that is faulty, damaged or different from what you ordered, please contact us at info@plivati.com.au with your order number and details of the issue.
We’ll work with you to arrange the appropriate solution in accordance with your rights under the Australian Consumer Law.
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HOW TO MAKE A RETURN
Before sending anything back, please email:
info@plivati.com.au
Include your:
- Name
- Order number
- Item(s) being returned
- Reason for return or exchange
Once your return has been approved, please send it to:
PLIVATI
PO BOX 36
BUDDINA QLD 4575
AUSTRALIA
We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.
NEED HELP WITH FIT?
Choosing swimwear online can sometimes be tricky, and we’re always happy to help.
If you’re unsure about sizing before ordering, contact us at info@plivati.com.au and we’ll help you find your best PLIVATI fit.