Shipping policy

SHIPPING OVERVIEW

PLIVATI offers FREE standard shipping by courier within Australia for all orders over $99AUD

Free DHL express shipping is available to International orders over $400AUD.

Please Note: Taxes & any custom duties (if applicable) that are payable in your country will be at your cost. 

For orders less than $99AUD within Australia, there is a standard flat delivery rate of $10AUD. Delivery will be by courier with tracking. *Please note, we do not deliver to PO Boxes or Parcel Collect. If you do not have a physical address, please contact us to arrange alternative shipping.

For Express Shipping within Australia the delivery cost is $15AUD.

DELIVERY TIMES

All items purchased on PLIVATI will be dispatched within 24 hours of receiving your order (this time may be longer during promotions and over public holiday periods). A confirmation email will be sent once the order has been received. On dispatch, you will also receive a confirmation email that your order is on it’s way and you will receive tracking notification for all parcels.

 

Australia & New Zealand Shipping

Delivery methods available with estimated arrival time:

  • STANDARD SHIPPING (Australia Wide) – 2 to 5 days. Capital cities may be even faster!
  • EXPRESS SHIPPING (Australia Wide) – 1 to 3 business days.
  • NEW ZEALAND SHIPPING – 7 to 14 business days

*Please note that these are estimated delivery times only, therefore PLIVATI cannot guarantee delivery dates. All items are dispatched by our shipping company from our warehouse in Sunshine Coast, QLD. 

International Shipping

We offer international shipping and can ship to most countries with DHL Express at a flat rate of AUD$40. If we are unable to ship to your country at check out, please contact us to check your rate. 

Spend over $400AUD and receive FREE DHL Express Shipping to nominated countries we currently ship to. 

Please note that all applicable taxes, customs fees, and duties are the responsibility of the customer and differ between countries. In some countries, the postage cost will be included in the final price. If you are unsure if you will be affected by any additional charges, please contact your local customs office.

When you place your order, you will receive an email with tracking details.

Customs and Duty

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges, and the recipient is liable for the payment of import duties, customs and local sales tax. Contact your local customs office for more information on potential charges.


CUSTOMER DELIVERY ADDRESS

Please provide an address where you will be located during office hours. If a work address is provided, the courier company requires the business and receivers’ names.

Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot. Once an order has been dispatched, PLIVATI is unable to amend delivery location or redirect packages.

Please note we are not able to deliver via Courier to PO Box addresses.

 

RETURNS/EXCHANGES

It is important to us that your swimwear fits you properly and that you LOVE it. If you are not 100% satisfied with your purchase you may return your full priced item within 14 days* of receiving your order we will happily exchange for a product of the same value.

To be eligible for a return/exchange:

  • Your swimwear must have been delivered to you in the last 14 days*.
  • All items must be returned unworn in original condition without signs of makeup, with original tags attached, hygiene strip in place and packaging in tact.
  • The return must include the original invoice with your name and order number and request for credit/refund.

There are certain situations where returns and exchanges are not granted:

  • Any item not in its original condition is damaged for reasons not due to our error.
  • Any item that is returned more than 14 days* after delivery.
  • The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way.
  • All goods will be inspected on return. We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We're not responsible for any items that are returned to us by mistake.
  • Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
  • You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable.

* International customers have 30 days to return from delivery date. 

Faulty/Damaged Item

We replace items if they are defective or damaged. If you're looking to return a faulty or incorrect item, please get in touch so we can arrange this for you.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days working days. 

Please Note: Duty and tax incurred on a refunded international order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by PLIVATI.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@plivatil.com.au

Sale Items

All sale items are non-refundable and can only be exchanged for another item of the same sale value. FINAL SALE or CLEARANCE items cannot be exchanged or returned and are reduced significantly or do not have other sizes/comparatives available. Please note this includes all items purchased using any discount or promotional codes provided by PLIVATI excluding the signup discount on first orders.

If you have any questions on our delivery and returns please don't hesitate to contact us at info@plivati.com.au  

And Finally..

We recommend choosing carefully to avoid disappointment, so please get in touch with us at info@plivati.com.au if you have any questions regarding sizing. Any items returned outside the 14 day return period, or in a condition that indicates being worn or washed in any way, including make-up and deodorant marks, will not be accepted for return.

A reminder to please take care when trying on swimwear and wear undergarments at all times. If returned, the hygiene sticker must remain in place and will not be accepted if removed or altered.



HOW TO RETURN or EXCHANGE:


Contact our Care team via info@plivati.com.au to obtain a Return Reference Number. Quote your name, order number and item(s) you wish to return. On the back of your original invoice please write your reason for return and any other details and send back to us along with your item(s). 


Post your return back to:

PLIVATI
PO BOX 36
BUDDINA, QLD
AUSTRALIA 4575